We and our partner laboratories, which may be commissioned by us to carry out some analyses of your test, take the protection of your data seriously. Only you have access to this information. Your information will not be disclosed to unauthorized third parties. After the analysis, all samples will be destroyed.
Please contact us to check whether your order has been received. We will gladly send you the confirmation again.
Your test can be carried out regardless of whether you are taking medications or dietary supplements. However, please provide this information when answering the questionnaire.
From the day the sample arrives at our laboratory, the process will take 10 to 14 business days.
If you have not received your report after this period, please check your spam folder or contact our customer service team.
For legal reasons, our reports may not contain any individualized treatment recommendations. If you have questions about your results, please contact our customer service team. If you wish, you may book a phone consultation with our dietary coach in our online shop for an additional charge.
Our company analyzes your hair sample by conducting a comparison, which differs from laboratory diagnostics. Our device is a multifaceted, computerized system working on the basis of state-of-the-art technology and utilizing up-to-date knowledge. On this basis, we use your hair sample to conduct intolerance tests and micronutrient analyses.
A hair coloration has no effect on the measuring process.
We test every type of body hair. We can’t use brushed out hair. When cutting the hair, please make sure to cut as close to the root as possible. 20-30 hairs are enough; the hair length doesn’t matter. The hair sample doesn’t need to include a hair root.
The intolerance test investigates which additives and active ingredients in food may harm your body because it cannot tolerate them. The micronutrient check determines which nutrients—such as vitamins, minerals or enzymes—your body has a high demand for, and you may consequently experience deficiency symptoms.
Yes, the tests are suitable for people of all ages because allergies and intolerances can already become apparent in childhood. As the hair tests are non-invasive, they can be carried out for adults and children alike.
Yes, you can also purchase tests for your dog, cat, or horse.
For the results of the Intolerance Basic and Intolerance Pro tests, all parameters are hidden that have not reacted beyond the threshold value. Thus, your results are presented clearly and concisely.
Over the course of ten years, we have continually refined our technique, so that the test results provide very precise information on intolerances and micronutrient levels. Our micronutrient analysis and nutritional requirement tests measure the requirement for each element in percentages only.
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